Shipping FAQ

How can I track my order ?

Once your order has been processed, you will receive a confirmation e-mail with a tracking number. To track your order, contact our customer care team at +1 616 216 9116 or e-mail and provide your tracking number.

How long will it take to process my order?

All orders are processed within 24 hours – Monday to Saturday, excluding holidays.

How much does shipping cost?

Shipping fees are automatically calculated during the checkout process. For orders above 7 kg, additional charges may apply. Please see our Shipping & Delivery page for more information.

Does Damaskino ship to multiple addresses?

To ship to multiple addresses, you must place individual orders. Shipping fees will be calculated for each order. For further assistance, please contact our customer care team at +1 616 216 9116 or e-mail

How can I change the shipping address?

Please send your order details (number) and the correct shipping address to If the shipping address changes to a different country, additional shipping fees may be incurred.

How long it will take to deliver my order?

Damaskino Home utilises priority shipping to deliver your order within 2-5 working days. However, certain delays make occur due to situations beyond our control. To track your order, please contact our customer care team at +1 616 216 9116 or or email

I need my order urgently, can Damaskino Home help?

For urgent requests, please contact our customer care team at +1 616 216 9116  or e-mail

The address is incorrect in the tracking number. How can I adjust it?

Kindly send your order number and correct address to  Please note that if the correct address is not provided within 24 hours of placing the order, Damskino is not responsible for failed deliveries.

Products FAQ

Can I place a special order for a specific occasion?

Yes, we offer customised orders for special occasions such as   weddings, anniversaries, and birthdays. You can choose from our range of  products and we can personalise them to suit your event. Please Contact Us

How far in advance should I place a special order?

For special orders, we recommend placing your order at least 1-3 weeks in advance. This allows us ample time to craft and personalise your products to perfection.

Do you offer gift wrapping options for special occasions?

Absolutely! We provide elegant gift wrapping options to make your purchase even more special. You can select this option at checkout.

Personalised Messages for gifts?

Absolutely! We understand the importance of personal touches. You can add a custom message to your gift Please Contact  and we will ensure it's beautifully presented with your gift.

 Is there an extra charge for custom or special orders?

Custom orders may incur an additional charge depending on the complexity and materials required. We will provide a detailed quote before proceeding with your order.

 Do you offer discounts for bulk orders?

We do offer discounts for bulk orders. Please contact our customer service team for more information and a personalised quote.

Payment FAQ

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Ideal and Google Pay. We strive to accommodate all major payment platforms for your convenience.

Is it safe to use my credit/debit card on your website?

Absolutely. Our website uses SSL encryption to protect your personal and financial information. We also do not store your credit card details, ensuring your security and privacy.

Can I pay using multiple payment methods for one order?

Currently, we can only process one payment method per order. If you need to use multiple payment methods, please place separate orders.

Can I change my payment method after placing an order?

Once an order is placed, we are unable to change the payment method. Please ensure your payment details are correct before finalising your order.

What should I do if my payment is declined?

If your payment is declined, please check your card details and ensure that your card has not expired or reached its limit. If the issue persists, contact your bank or use an alternative payment method.

How can I get a receipt or invoice for my order?

A receipt/invoice will be sent to your email address once the order is placed. You can also request a copy by contacting our customer service.

Do you accept international credit cards?

Yes, we accept international credit cards. However, please note that your card must be eligible for international transactions.

Is there an extra fee for international transactions?

We do not charge extra for international transactions, but your bank might apply a conversion fee or foreign transaction fee. Please check with your bank for details.

Complaints and refund

What to Do If Your Item is Damaged?

If you receive an item that is damaged, please contact us immediately. You can email us at  or call us at +1 616 216 9116.

We request you to provide photos of the damaged item, if possible, to expedite the resolution process. We will work swiftly to assess the situation and provide a suitable solution, which may include a replacement ,or refund.

Received the Wrong Order?

In the rare event that you receive the wrong order, we sincerely apologize for the inconvenience. Please get in touch with us at or call +1 616 216 9116 as soon as possible.